The RAIDBOXES Year in Review 2020 - and What's Coming in 2021!

Michael Firnkes Last updated 14.07.2021
16 Min.
RAIDBOXES Hangout
Last updated 14.07.2021

2020 was and continues to be a difficult year for many. We’re happy RAIDBOXES has still been able to grow. And that we can give back some of this success to society. We’d like to say a huge thank you to our customers and to our employees, without whom none of this success would have been possible.

If you wanted to survive as a small or medium-sized business in 2020, you had to increasingly rely on a professional website or a new online shop. This is another reason why the WordPress and hosting market is still doing well.

We support our customers who’ve not been as fortunate. Efforts this year have included our #supportyourlocals program and our offer of free hosting for customers from badly affected industries. More on that later. But first, it’s time to reflect: what has 2020 meant for RAIDBOXES? What’s our outlook for 2021?

Yippee! 10,000 customers

In mid-November we were able to celebrate, through Corona first of all purely virtually: In the meantime, more than 10,000 customers trust our services! The demand for managed hosting for WordPress and WooCommerce continues to grow significantly. This has several reasons:

  • Worldwide, WordPress currently runs almost 40 percent of the web (according to W3Techs).
  • If you only take websites with a recognizable CMS into account, this share rises to almost 64 percent
  • Up to 18 percent of the WordPress installations additionally use WooCommerce as an online shop or booking system
  • Other content management and shop systems such as Joomla, Drupal, Shopify or Magento, on the other hand, are clearly lagging behind.
  • This trend has become more and more pronounced in recent years.

Of course, WordPress Hosting is not just WordPress Hosting - our customers know that. RAIDBOXES is also so successful because we speed up the processes of agencies and freelancers considerably. With our central WordPress management and a dashboard that is specially developed for the leading CMS.

WordPress templates
Just one of many features: clone WordPress projects with a single click

It doesn’t matter if you manage 5, 50, or 500 WordPress projects. Or whether you manage them for yourself or for a client: you'll love our features.

RAIDBOXES rocks - and continues to grow

More customers mean more support, technology, marketing, sales and administration. In other words, more human resources. We pride ourselves on growing domestically and with permanent staff, not via virtual or low-cost solutions from overseas. Already in 2019, the team at RAIDBOXES has made ahuge leap. Here now are the key data for 2020:

  • Grown from 20 to 31: Our team now has a total of 31 employees. We also have additional staff and freelancers, for example for translations.
  • Diversity: Ten of the 31 employees are female. We are still a long way from where we want to be, which is why we will be working even harder on our diversity in the future.
  • Remote Work: In addition to Münster and the surrounding area, our colleagues also work from Hamburg, Düsseldorf, Potsdam, Berlin, Hanover, Wuppertal and Freiburg.
  • Holacracy Reloaded: Self-determined work with flat hierarchies has a high priority at RAIDBOXES . This is exactly why we use the role concept, based on the principle of Holacracy . In 2021, we will adapt this to the growing team - and report on it here in the magazine.
Holacracy 2.0

Subscribe to our newsletter if you want to learn more about the expansion of Holacracy at RAIDBOXES . Additionally, read our articles on the basics of Holacracy , on remote leadership or on togetherness at RAIDBOXES.

RAIDBOXES deliberately invests in professionals from the WordPress environment. Because only in this way we can make you satisfied as a customer. With a "mass host " it is a simple calculation: If a web space costs only a two-digit amount per year, how should the web hoster pay good supporters? Who also know their way around WordPress ? And who can be reached within minutes, not within hours or even days?

From support to sales, these are the eleven new faces at RAIDBOXES in 2020:

  • Birgit supports us in administration and team assistance
  • Marten and Niklas strengthen the product development
  • Christian and Chris help our customers in the support department.
  • Laura and Navid are new in Sales
  • Jacob started as a product owner
  • Caspar takes care of internationalization and our cooperation partners
  • Lucy and Elise join the marketing department in the area of international content
  • Tim starts this month as a student trainee in sustainability

Social commitment

Not all companies fared as well as we did in 2020. The mission of RAIDBOXES is generally oriented towards making a contribution - for our customers, for our team (more on that in a moment) but also for society. We don't want to be a soulless and interchangeable web hosting company that doesn't live up to its responsibilities.

Corona is a crisis for local retailers, while platforms like Amazon are reaping big profits. This is also why we support the #supportyourlocals campaign with free hosting for portals that digitally connect local businesses. One example of our campaign is the Rheinkreishelden from Neuss. You can read more about how they help local retailers in our interview. In it, we tell you what each and every one of us can do so that the inner cities and diversity don't die out.

Local networking
Local networking with the Rhine Heroes

Another example is the Corona aid from RAIDBOXES. We have to stick together in a crisis. That's why we support our customers from sectors that are particularly hard hit by the consequences of the pandemic: Culture, gastronomy, hotel business or events. Learn more about our program.

Lastly, we considered how we ourselves deal with online giants like Facebook, Google & Co. RAIDBOXES is to a large extent dependent on Facebook. The social media platform attracts a lot of criticism, especially in terms of data protection. Ultimately, our ads convert amazingly well on the social network. Put simply: without Facebook, we probably wouldn't have reached the 10,000-customer milestone. 

We don't want to simply accept this conflict of interest, however. RAIDBOXES has therefore decided to donate a large share of the budget we’d normally spend on end-of-year marketing activities. A total of 10,000 euros is being split equally between the following two organizations:

  • atmosfair: The initiative actively protects the climate, among other things by offsetting greenhouse gases through renewable energies. This fits in wonderfully with our Green Hosting.
  • Step by Step e. V. Münster: The association from our hometown supports social projects at home and abroad that are not on the radar of government agencies or large aid organizations. Currently, these are mainly projects for people and groups who are in need due to the Corona virus.

You too can follow our lead and donate a portion of your online marketing budget to social or environmental causes.

RAIDBOXES  Donation
Ralf Micha and Nicole Kordes from Step by Step (bottom) welcomed the donation.
atmosfair certificate
Our donation to atmosfair for climate protection

Team spirit at RAIDBOXES

One positive side effect of these difficult times is that more and more companies are making efforts to support the mental and physical health of their employees. Several roles are responsible for this at RAIDBOXES. One of them is the Mental Health team which was expanded in 2020 with the backing of our managing directors Torben and Johannes.

There's no question about it: a great deal is going very well at RAIDBOXES . Each and every member of the team can Holacracy work areas that are felt to be particularly meaningful - and that fit their individual strengths. And yet we are aware that stress factors are present in every company. The Mental Health team has the following tasks, among others:

  • Serving as a point of contact for anyone overwhelmed with professional or private matters.
  • Training of mindfulness towards a diverse team and new colleagues.
  • Establishing a mindful and open culture of communication in the office and in Slack (as we work remotely to a large extent).
  • Respecting introverted needs and ensuring opportunities for retreat, e.g. for concentrated work.
  • Supporting people to achieve a good work-life balance.

We achieve these goals, for example, through internal training, an anonymous contact point, surveys among employees, and conflict resolution offerings such as mediation. At the same time, we strengthen personal responsibility and personal growth. By motivating each and every member of the team to speak up as soon as a conflict arises. Among colleagues, but also vis-à-vis managers.

An additional component that RAIDBOXES promotes with monthly training sessions is non-violent communication (GfK) - a methodical approach to solving conflicts together in teams. Trainer Marianne Oshege regularly comes to the Münster office (currently Remote) to introduce us to the model.

nonviolent communication
Nonviolent communication training in Münster (pictured here before corona)

At first, this approach felt unfamiliar for some of the team as it demands a certain willingness and courage to speak your mind. For both the more introverted personalities who work with us as well as for the more extroverted employees. Using concrete examples from everyday work in the training, we learn how to identify conflicts using NVC, how to address them and ways to resolve them.

Tips for agencies, companies and teams

You want to learn more about our approaches to strengthen the satisfaction in the team? Or how the methods mentioned work in detail? Then read our detailed blog post on Mental Health & Nonviolent Communication.

Sustainability and green hosting

RAIDBOXES has been a pioneer in "green" WordPress hosting for many years - not only climate-neutral, but climate-positive. Our competitors are increasingly jumping on this bandwagon, which of course makes us happy. Because we can only master the challenges of climate change together.

Thanks to our 10,000 customers, we were once again able to increase our environmental contribution in 2020. Here are the current figures:

  • For every WordPress site or WooCommerce shop that you host with us, we plant a tree for you. Through various campaigns (such as our autumn campaign, five trees planted for new contracts) we have increased this number significantly. In 2020, we will donate over 100,000 trees!
  • Our goal for 2021 is ambitious but we’re sure we can reach it together: 200,000 trees for climate protection from RAIDBOXES.
  • In addition to reforestation, we have been supporting the Get Mads initiative since 2020. It invests in climate-positive projects that are selected according to strict criteria. Through the partnership alone, RAIDBOXES has offset over 320 tons of CO2 in 2020, in addition to the trees.
Get Mads RAIDBOXES
The RAIDBOXES offsetting contribution in 2020 at Get Mads

Our team is already making a difference in terms of sustainability and social commitment. But there are still areas where we want to improve in even more. For example, in choosing suppliers who work sustainably themselves and stand by their corporate responsibility.

WordPress and sustainability

WordPress and WordPress Hosting consume a lot of energy. How ecological can the content management system be? And are sustainable approaches authentic? You can find an overview of the current discussion in our blog post on WordPress and sustainability.

But what about issues such as precarious working models and monitoring of employees? For example, with the many online delivery services that are currently springing up and coming under criticism? Or Amazon with its employee monitoring programs, as recently documented in VICE magazine?

We have a few tasks ahead of us in terms of end-to-end suppliers and sustainability chains. Concrete plans have already been drawn up for 2021. Our plans include the newly expanded sustainability role in which we’re currently investing additional personnel resources. We're prepared to absorb these extra costs in order to do our part for a better working world.

You may also be affected by the question of how fair global online companies can be. You want to strengthen your local retail business with an online shop? Then we recommend our e-book Onlineshops mit WooCommerce. It is not only aimed at professionals, but also at users.

Scrum implementation

In 2020, our technical team has mainly worked on scaling the dashboard of RAIDBOXES and its functions in a more targeted way in the future. In addition, important features such as the BOX statuswere added: How high is the CPU load and RAM consumption of your site ? How much memory is actually still free? Which cronjobs are currently running and how do your logfiles look like? These and other questions are answered by our advanced website monitoring.

Website monitoring RAIDBOXES
The new BOX Status

At the same time, the focus was on making our WordPress hosting even more performant and powerful. The WordPress sites of our customers run upto 400 percent faster after the change to RAIDBOXES , through special WordPress functions and sophisticated technology in the background. And this should remain so in the future.

More speed for your website

You are not yet at RAIDBOXES? Or not yet with all WordPress projects? Contact us and test our dashboard without any obligation. Based on your website or your WooCommerce shop, we will find out by how much percent we can make your projects perform better.

An important milestone for us internally was the introduction of Scrum. Scrum is a method in project and product management that promotes especially agile software development. This is exactly what we need to properly scale our product development in the future.

Our product owner Jacob introduced Scrum at RAIDBOXES . The reasons for this included a lack of consistent transparency about feature development, unclear priorities due to multiple stakeholders, or partially undefined processes that led to frequent disruptions in the engineering team. Looking back, Jacob says:

The biggest challenge in introducing Scrum was setting up new communication channels. It was a learning curve for everyone involved, for the stakeholders as well as the development team. The detailed evaluation and description of requirements before submitting them for development also took some getting used to.

She continues:

The new communication channels and improved requirements analysis significantly increased efficiency and focused work within our tech team. As stakeholders, we notice this through more transparency on the progress of projects.

The better prioritization contributes to the fact that we now realize the "right" and important topics. We will therefore continue to expand Scrum in the coming year, among other things by switching to a new software for project management(Jira).

New magazine and multilingualism

In the spring, our new RAIDBOXES magazine wp unboxed launched, with a completely new design - replacing our old blog. This is what the result looks like:

RAIDBOXES  wp unboxed
Our new magazine wp unboxed

At the same time as the relaunch, we started having our magazine articles and older content professionally translated into eight languages:

  • English
  • Spanish
  • French
  • Italian
  • Portuguese
  • Dutch
  • Polish
  • Czech

Danish will follow shortly. Swedish can be selected as a language on our site but only automatic translations of the articles are available at the moment.

The professional translations by "our own" freelancers (no agency) are a considerable use of resources, which we are happy to provide - quality has priority here. In addition, the multilingualism in WordPress as a well-known and so far only partially solved dilemma also presents us with great challenges. The current solution with Weglot as a tool brought the team some sleepless nights.

But the efforts have paid off. After an initial hesitant assessment by Google, more and more of our visitors come from other European countries and beyond - an important basis for the later internationalization of RAIDBOXES. We are pleased with the positive feedback from Google, the users and in the comments. Finally, the entire team, including our guest authors, attaches great importance to content quality. Not only in the design is wp unboxed a milestone, if you compare the result with our old blog:

RAIDBOXES  Blog
The RAIDBOXES blog before the relaunch

Here are the key points of our content strategy with the new magazine. wp unboxed:

  • Deliberate focus on the magazine format, in distinction to a purely linear blog - even if the two technical terms overlap in content. By prominently displaying the categories, we thus achieve even more visibility for the various topic strands such as WordPress , hosting, security, web design, online marketing or the agency business.
  • A fixed rotation of topics guarantees we speak to all target groups on a regular basis. This ensures no category gets neglected over time, as is often the case with corporate blogs.
  • Three permanent employees write for the magazine and/or edit the guest articles. This includes a workflow for timely translation into other languages.
  • Targeted secondary and third-party use of our content, for example in the RAIDBOXES newsletter, in our e-books or on social channels (organic and paid). Since then, significantly more readers have become aware of the individual contents.
  • Well-known authors also outside RAIDBOXES, for example Jan Tissler, Sonja Hoffmann, Maddy Osman, Sven Scheuerle, Mario Steinberg or Dominik Stein.
  • Contributions directly from the community, for example from Stefan Kremer, Felix Brodbeck, Daniela Sprung , Torsten Landsiedel or Johannes Mairhofer.
Articles from the community? Yes, please!

We'd love to have even more content from WP pros - whether you're a user:in or a developer:in. And also from an even more diverse team. Write for RAIDBOXES now and get paid fairly for your contributions. Including the opportunity to introduce yourself to an international audience. See our info on Become an author now.

In 2021, we will refine this approach even further, for example by means of an extended success analysis. In the future, we want to measure conversions down to the level of individual blog posts.

In terms of design, Annie continuously brings the magazine wp unboxed up to date with her wonderful illustrations. For example here about PHP 8:

php 8 major update
Illustration from our PHP article

Due to time constraints, it's not possible to create illustrations for every article. But we're delighted to finally have a more personal alternative to stock photos, Unsplash & Co.

Most popular posts of 2020

Like last year, we have evaluated the most popular magazine articles in 2020, according to the number of page views. The result surprises us again and again. It shows two things: The success of blog posts can only be predicted to a limited extent. And the interests of our main target group (WordPress agencies, WP professionals and developers) are by no means only focused on technical topics.

Now here's the top ten from wp unboxed, from January to December 2020:

  1. Web design trends 2020: Which aesthetics will we have to say goodbye to in the future? Which trends, on the other hand, will shape the design world in the coming years? The assessment of web designer Sonja Hoffmann is particularly exciting for many readers.
  2. Optimize images for WordPress : Why is image optimization so important in WordPress ? Including five popular WordPress Plugins , which completely relieve you from compressing your images.
  3. The 4 most common WordPress errors: We help our customers every day to solve error messages and problems with their WordPress websites. The article shows step by step how to fix four of the most common errors in and with WordPress .
  4. WordPress Hosting Comparison 2020: with results from 250+ web PageSpeed Insights. Read more about our best tips around WordPress performance, time saving, security and support.
  5. Remote Leadership: How to run an agency from anywhere? How digital nomads and agency leaders can best master the remote trend.
  6. Basic principles for harmonious web design: another contribution from Sonja Hoffmann. Especially with your own creations, it's infinitely difficult to do an objective analysis. Fortunately, there are tried and tested design principles that you can use as a guide.
  7. Yoast vs Rank Math: The two SEO Plugins polarize the community. You can see that in the interest that the comparison from Dominik Stein has sparked. With exciting discussion in the comments.
  8. ImproveWordPress performance: The web is teeming with tips and tricks on how to optimize your WordPress performance. Unfortunately, the relevance of the various screws can easily fall by the wayside. We show you the important starting points and adjusting screws. This will help you achieve success especially quickly.
  9. Build your own WordPress app: These three app builders Plugins for WordPress make it possible. But how effective is the App channel actually?
  10. ECJ ruling on the Privacy Shield: The European Court of Justice (ECJ) has declared the Privacy Shield invalid - this affects, among others, all websites that use the services of US companies. Mario Steinberg explains what you have to do now.

Some classics from previous years that we update on a regular basis were also among the most popular articles. What topics would you like to see in the future? Feel free to give us feedback, we look forward to your suggestions.

Lively community

You have questions about WordPress , WordPress hosting, WooCommerce and online marketing? We look forward to your comments in the magazine - and answer comprehensively in each case.

New e-books

We were able to publish two major e-books in 2020. Both publications provide our customers and agencies with additional tools to optimize their processes with WordPress. An overview of the two books:

13 advantages of managed WordPress hosting

The book was already released as a "Christmas gift" to our customers at the end of 2019, but has been updated again in 2020. Managed WordPress hosting gives your websites a decent boost. But:

  • What do you have to watch out for as a freelancer, agency, or blogger?
  • Which WordPress hosting provider is the best fit for you?
  • How does shared hosting compare to a virtual private server or managed server?
  • What about security, performance, time savings, cost reduction, support, functionality and usability?

With the success of WordPress and WooCommerce, the availability of suitable web hosting is also increasing. Nearly all hosting providers claim to offer "WordPress hosting" but their packages don't always deliver what they promise. Our e-book tells you what to look out for when choosing WordPress hosting.

Click here to download

How to Manage 5 to 100+ WordPress Projects Efficiently

No matter if you manage 5, 50 or 500 WordPress projects, and no matter if you do this for yourself or on behalf of a customer: The administrative processes quickly take up a large part of your working time. Such processes - which cost you resources and nerves on a daily basis - are for example Plugin and Theme updates for WordPress & WooCommerce, backups, setting up SSL, installing extensions, security settings, etc.

This holds true for agencies, developers, web designers and other freelancers alike. We also tend to underestimate how much time is spent mindlessly repeating the same tasks over and over again. Written especially for agencies and freelancers, our new e-book shows you how to centralize your WordPress management. And which tools and tricks you can utilize to speed up your processes considerably.

Click here to download

Both publications will soon be available as e-books in English. Are you looking for the content in another language? Would you prefer to read the content as a blog post instead of a PDF? Our two new guides are available here in nine other languages:

Top marks in support

Current ratings - such as the following on Trusted Shops - not only make us proud. They are also the daily incentive for our support heroes:

trusted shops RAIDBOXES
Reviews on Trusted Shops

Since this year alone, four additional employees support our support team. Only because of this we currently get 4.89 out of 5 stars in the ratings.

At RAIDBOXES you are dealing with "real "WordPress experts. I emphasize the "real" because it is unfortunately not a matter of course on the hosting market. In the live chat you can reach us daily from 8 to 22 o'clock. Also on weekends and holidays.

New partner program for agencies

We believe that when people talk to each other, network with each other, and share their resources, you can make a big difference. That's why we built a new partner program for agencies in 2020, including our partner directory.

The RAIDBOXES partner program is aimed at agencies that develop and centrally manage their WordPress projects with us. Our agency partners benefit from exclusive services such as special rates, an agency profile in our partner listing, commissions for referrals, direct and personal contact persons in sales, joint events or a content partnership.

Affiliate program for WordPress freelancers

You are a Freelancer:in? Then take advantage of the FREE DEV affiliate program from RAIDBOXES. With free development of your WordPress projects and attractive affiliate commissions.

The new partner program gives you direct and transparent access to our hosting expertise. At the same time, you become part of the growing RAIDBOXES community and can expand your network:

  • Personal contact persons: Your contact in Sales will support you in all matters relating to the partnership. Together with him or her, you implement measures that enable you to scale your projects - and bring them to success.
  • Focus on your customers: RAIDBOXES was born out of an agency business. That's why we know exactly what you need to make your WordPress business even more successful. Saving time is the most important thing for you? We've got your back. With our WordPress features and with our consulting.
  • Advanced Dev Tools & Support Services: Our partner:s don't have to worry about hosting basics like speed, security or ease of deployment. We work closely with them on our dashboard or new feature requests.
RAIDBOXES  Agency partner
A selection of RAIDBOXES agency partners

Numerous well-known WordPress agencies already participate in our partner program. You want to be part of it too? Then call us now or book your telephone appointment.

Two challenges: remote and corona

The employees of RAIDBOXES have been using their home offices for some time now. Nine of us work completely remotely, with an increasing share. Difficult phases such as COVID-19 are much easier to master this way. Tools such as Slack , online meetings, the Google Cloud, project management software and Aircall have been part of our everyday work since the beginning.

Tools for distributed working

You work in an agency or as a freelancer and are still looking for the right infrastructure? We have a lot of experience with home office tools. And we're happy to pass it on to you in our blog post Tools for distributed working. We also tell you the pros and cons of remote work, for employees and companies.

We've all become accustomed to the benefits of working from home:

  • Flexibility in terms of work life balance (but not everyone is happy bringing their working lives into their homes)
  • Concentrated work - an important factor especially in creative jobs
  • No commute means we see family or friends sooner after finishing work
  • Cost savings - working remotely can save you money on expensive public transport tickets or countless kilometers by car

Moreover, most jobs at RAIDBOXES can be done remotely. Of course, this working model can't be applied to all industries. Despite the advantages, being completely remote is starting to become a little bit "too much" for all of us. The coronavirus pandemic has meant that many employees don't see each other in person for weeks or even months at a time. This can quickly affect the mood within a team.

This makes the measures from Mental Health, such as those I mentioned above, all the more important. At the same time, we try to maintain contact through online events. For example, with a weekly virtual "after-work beer" where the teams can chat amongst themselves and away from work topics. Or at our first online Christmas party this year. Such events can't completely replace what we miss from meetings in person but they do bring us together.

WordPress community 2020 and 2021

It was great that WordCamp Europe in June didn't have to be cancelled completely and an online event could be held instead. But the same applies here too. The virtual format is no substitute for the valuable meetings in person. The situation is similar at the numerous WordPress Meetups, some of which have switched to online meetings. The WordPress community is usually extremely lively - so we miss all the old and new faces at the camps all the more.

Online WordCamp
An extract from the WCEU2020 family photo (© europe.wordcamp.org)

Like many people, we too hope to return to a sense of normality in 2021. With first encounters that extend beyond computer screens. We want to send the following message out to all our customers and readers: take care, have a happy holiday and a good start in the new year. See you all soon!

Your questions for RAIDBOXES

You have questions for the team of RAIDBOXES, about our mission or about our review? We are looking forward to your comment. You want to be informed about new posts? Then follow RAIDBOXES on Twitter, Facebook or via our newsletter.

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