WordPress Newsletter #42

WP News: Who is this WordPress user anyway & new cryptocurrency hacking trend

Because of the bridge and public holidays, it was relatively quiet here last week. Of course, we still have the WP news for you: In addition to the new features of the Gutenberg Halloween update and the upcoming General Data Protection Regulation (GDPR), we also have something that is of great importance for the entire global WordPress community: the 2017 WordPress Survey.

WP News: Who is this WordPress user anyway & new cryptocurrency hacking trend

WordPress users: Who are we really?
We start today with a concern that has been on our minds since our first hour in the WP community: What does the average WordPress user actually look like? Sure, as host and former agency we got some insights into the German and parts of the European community, of course. But WordPress is a global phenomenon. And the weal and woe of our CMS (and for many of us that means the weal and woe of our business), which powers 28 percent of the Internet, is actually decided by a relatively small number of people. And in order for those few people to really make WordPress better, it's hugely important that there is at least somewhat reliable data about users and usage. That's why we're kicking off this week with the 2017 WordPress Survey. The findings from this survey can help sharpen our understanding of the global community and have the potential to play a role in all major decisions. Of course, this is only true if enough users participate. So the name of the game is: Join in and put a face to the 99.9 percent of WP users!


With a WP training the project handover works
Every web designer, every agency knows the problem: Even weeks after the project handover, questions from the (former) customers keep coming up, which can take hours, even whole working days. This costs time and nerves and above all: slows down other WordPress projects. According to the colleagues of WPMU DEV, a one-hour WordPress training can do real wonders for your client in terms of support effort. These are the 9 most important WordPress topics you should explain to your client.

How to optimize your customer support
When the support effort for one of their plugin products became unmanageable, RebelCode knew something had to be done. After all, the quality of customer support has a direct impact on conversions: "Although many saw the value in our product over that of our competitors, some were looking for a quick solution and opted to go elsewhere because we didn't get back to them right away". Find out here which specific measures you can take to optimize your customer support.


Are you ready for the General Data Protection Regulation?
In Mai 2018, the General Data Protection Regulation (GDPR) comes into force. It applies not only to all companies within the EU, but also to foreign companies that sell their products or services in EU countries. The aim of the legislation is to strengthen consumers' rights regarding the collection, use and storage of their data. Claire Brotherton explains how to best prepare your online business for GDPR .

WordPress sites exploited for cryptocurrency
Is cryptomining the new hacking trend? Security provider Wordfence is increasingly observing attempts to place Coinhive code on vulnerable WordPress sites . The cryptocurrency mined with the code then naturally ends up in the attacker's account. Often, the owners of the hacked sites do not notice anything until considerable damage has already been done. After all, if the high CPU consumption - caused by the hidden cryptominig - annoys your site visitors, it will show not only in engagement but also in conversions and your revenue. Security provider Wordfence explains how you can recognize such an attack and what you can do about it.


This is what Gutenberg's Halloween release brings
The update of the Gutenberg plugin to version 1.6 makes writing articles much more pleasant. The toolbar is now fixed at the top of the screen and can no longer pop up unintentionally and block the view. In addition, the update brings some improvements in terms of performance.

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