Technical WordPress Customer support (m/f/d) full time

You are crucial to the success of our company. Do you also want to pass on your high technical WordPress expertise with great communication in a great team? Then apply online!

Apply now briefly More about us

RAIDBOXES - Be free and wild and creative!

Startup in the digital industry

Under the motto "Be free and wild and creative!" we ensure with our climate-positive Managed WordPress Hosting that freelancers, agencies, online entrepreneurs and shop owners can fully pursue their passion. With the features of our hosting and management dashboard, our customers save several hours of time per month when developing their WordPress projects. Due to our successful development we would like to expand our team, so we are looking for your support for our technical WordPress customer support (m/f/d) in a full-time position.

Become part of a top performance team

Our growing team combines a variety of skills from the areas of system administration, software development, marketing, design, communication and management. As part of the team, you have all the information, are given responsible tasks, are involved in decision-making processes and gain cross-divisional insights into all areas of our company.
Apply now

Your advantages

Own Apple MacBook or Windows laptop
30 days paid vacation
Company pension scheme
Remote and home office possible
Budget for courses, events and training
Monthly employee budget
Regular team events
Modern office in Münster
Always free fruit, snacks and drinks

What we offer you

  • "Thank God its Monday!" - With us you're happy when the week finally starts again
  • Fresh ideas and new approaches: We remove the dust from the established hosting industry
  • Great and significant challenge to help build up an international company with at least 10 million Euro annual turnover
  • A lot of freedom and scope to make the company very successful
  • Full-blooded entrepreneur with profound marketing know-how as co-partner
  • Flat hierarchies (Holacracy model)
  • Internalized feedback culture
  • Very customer-centric development
  • An autonomous team with very complementary skills
  • Highly motivated employees (number increasing)
  • Company with proof-of-concept, well-known investors behind it and growth financing
  • Own Apple MacBook or Windows laptop
  • Modern office in the middle of Münster
  • Monthly employee budget for training, benefits in kind or cash payment
  • Team events, snacks and drinks
  • Company shares possible after one year of participation
  • Company pension plan possible
  • Good salary

Apply now briefly

Your properties

Personal requirements

  • You are very conscientious and absolutely reliable
  • You quickly familiarize yourself with new issues
  • You have both customers and competition in mind and the demand on you to always build the most optimal infrastructure in the market.
  • You ensure, also with personal commitment, that set goals are achieved.
  • You feel comfortable in a very dynamic environment and can prioritize wisely under resource constraints
  • For you, interesting, big challenges are more important than the highest possible salary

Technical requirements

  • Very good ability to express yourself in writing in German
  • Very high technical affinity and experience with development (PHP/Javascript) and web technologies
  • Support experience, e.g. through call center activities
  • Experience in customer service
  • High Internet affinity
  • Good command of English
  • You bring time flexibility with you

Optional

  • If applicable, experience in the agency or telecommunications environment
  • You have already had experience yourself with WordPress
  • You speak other foreign languages

Personal qualities

  • You gain the trust of your counterpart from the very first moment
  • You are extroverted and love to approach new people
  • You always keep promises, with integrity and 100% honesty
  • You can quickly familiarize yourself with new issues
  • Passion in your work is more important to you than a classic "9 to 5 job".
  • You work extremely independently
  • You like to work in a team
  • Very high service orientation and helpfulness
  • Fun in dealing with people
  • Open, communicative manner

Your tasks

  • You inspire our customers in the chat support with extremely fast response times and competent help, even in very technical questions.
  • You answer incoming calls and advise our customers by telephone
  • You create help articles to help our customers even better and faster
  • You create product improvement proposals to prevent support from arising in the first place and to improve the user-friendliness of our product.
  • Co-development and perfection of the inside sales process
  • Addressing the different target groups with tailor-made concepts
  • Delivering feature ideas that improve our product for the above mentioned target groups

Your short application

You bring all this with you? Then apply here within 5 minutes!

We will get back to you as soon as possible and look forward to seeing you!

Startup in the digital industry

Under the motto "Be free and wild and creative!" we ensure with our climate-positive Managed WordPress Hosting that freelancers, agencies, online entrepreneurs and shop owners can fully pursue their passion. With the features of our hosting and management dashboard, our customers save several hours of time per month when developing their WordPress projects. Due to our successful development we would like to expand our team, so we are looking for your support for our customer support (m/f/d) in full-time.

Become part of a top performance team

Our growing team combines a variety of skills from the areas of system administration, software development, marketing, design, communication and management. As part of the team, you have all the information, are given responsible tasks, are involved in decision-making processes and gain cross-divisional insights into all areas of our company.

Your advantages & subsidies
Own Apple MacBook or Windows laptop
30 days paid vacation
Company pension scheme
Remote and home office possible
Budget for courses, events and training
Monthly employee budget
Regular team events
Modern office in Münster
Always free fruit, snacks and drinks
What we offer you
  • "Thank god its Monday!" - With us you're happy when finally the week starts again
  • Fresh ideas and new approaches: we clear the dust from the established hosting industry
  • Big and important challenge to build up an international company with at least 10 million Euro annual turnover.
  • A lot of freedom and scope to make the company very successful
  • Full-blooded entrepreneur with profound marketing know-how as co-partner
  • Flat hierarchies (Holacracy model)
  • Internalized feedback culture
  • Very customer-centric development
  • An autonomous team with very complementary skills
  • Highly motivated employees (number increasing)
  • Company with proof-of-concept, well-known investors behind it and growth financing
  • Own Apple MacBook or Windows laptop
  • Modern office in the middle of Muenster Westphalia
  • Monthly employee budget for training, benefits in kind or cash payment
  • Team events, snacks and drinks
  • Company shares possible after one year of participation
  • Company pension plan possible
  • Good salary
Your properties

Personal requirements

  • You are very conscientious and absolutely reliable
  • You quickly familiarize yourself with new issues
  • You have both customers and competition in mind and the demand on you to always build the most optimal infrastructure in the market.
  • You ensure, also with personal commitment, that set goals are achieved.
  • You feel comfortable in a very dynamic environment and can prioritize wisely under resource constraints
  • For you, interesting, big challenges are more important than the highest possible salary

Technical requirements

  • Very good ability to express yourself in writing in German
  • Very high technical affinity and experience with development (PHP/Javascript) and web technologies
  • Support experience, e.g. through call center activities
  • Experience in customer service
  • High Internet affinity
  • Good command of English
  • You bring time flexibility with you

Optional

  • If applicable, experience in the agency or telecommunications environment
  • You have already had experience yourself with WordPress
  • You speak other foreign languages

Personal qualities

  • You gain the trust of your counterpart from the very first moment
  • You are extroverted and love to approach new people
  • You always keep promises, with integrity and 100% honesty
  • You can quickly familiarize yourself with new issues
  • Passion in your work is more important to you than a classic "9 to 5 job".
  • You work extremely independently
  • You like to work in a team
  • Very high service orientation and helpfulness
  • Fun in dealing with people
  • Open, communicative manner
Your tasks
  • You inspire our customers in the chat support with extremely fast response times and competent help, even in very technical questions.
  • You answer incoming calls and advise our customers by telephone
  • You create help articles to help our customers even better and faster
  • You create product improvement proposals to prevent support from arising in the first place and to improve the user-friendliness of our product.
  • Co-development and perfection of the inside sales process
  • Addressing the different target groups with tailor-made concepts
  • Delivering feature ideas that improve our product for the above mentioned target groups
Your short application

You bring all this with you? Then apply here within 5 minutes!

We will get back to you as soon as possible and look forward to seeing you!

Do you have any questions in advance?

For questions about the application or position, write Torben at
torben@raidboxes.io


Just write us on the bottom right of the chat (ad blocker off?)


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Technical WordPress Customer support (m/f/d) full time

You are crucial to the success of our company. Do you also want to pass on your high technical WordPress expertise with great communication in a great team? Then apply online!

Apply now briefly Why RAIDBOXES?