Our support team regularly gets top marks - in the chat, at WordCamps, in the social networks and at Trusted Shops. Of course, we want to keep it that way. That's why we are very happy about Niklas (left) and Christian. They support our heroes in support, Niklas additionally the product development.
As the number of customers grows, so do the requests to our support. Christian and Niklas are long-standing WordPress experts. RAIDBOXES deliberately focuses on personal and individual consulting - instead of call centers and waiting loops. Get to know your new contact persons in our interview.
RAIDBOXES is growing – be part of it!
Which tasks do you take over in the team of RAIDBOXES?
Christian: I am part of the support team and am always available to our customers with advice and support site . For example, I support them in moving their website to us. Or to find out why your site isnot performing well.
Niklas: On the one hand, I will help as a developer to further develop the product and implement new features. In addition, I will also be looking for answers to tricky questions in the support team. And use my background as a developer there.
How and where have you worked with WordPress so far?
Christian: I have been working with WordPress since 2011. It all started - as with many - with a private blog. For me, it was the topic of marathon running, as I ran my first half marathon in 2010 and a full marathon in 2011. On my blog I reported about my running experiences. I became intensively involved with WordPress and it quickly became my passion.
As time went by, I was asked again and again if I could help someone here or there with his site . So it has come to the fact that I have occupied myself not only with the operation, but more and more with the technical matter. I dealt with PHP, CSS as well as HTML. And later as a freelancer I created websites and offered WordPress support.
Niklas: I have been working with WordPress for about 5 years now and have implemented several websites for clients since then. One of my first projects was a WordPress multisite. That was super interesting for me back then, because it was the first time I used the many possibilities of WordPress . I also built an automated backup and update system for WordPress to make it easier to administer client websites.
Support is sometimes a challenge, even though we have great customers. How do you always manage to stay calm and constructive?
Christian: For one thing, I have a calm disposition by nature. And for another, it's simply a matter of attitude and perspective. When someone asks me for help, I don't see it as a nuisance or even a burden. Rather, I see it as a compliment or even a privilege that this person turns to me for help or advice. At that moment, a problem is just what it is for the person: a problem. And that's where I help as much as I can. Sometimes a change of perspective is enough to show that there is no problem at all.
Niklas: During my entire career as a developer, I have always provided support. Whether by phone, mail or in personal consulting. And I have already experienced a lot there. I've had to deal with a wide variety of customers in the past, and you always have to adjust to them. To look at the problem from the customer's point of view. That can certainly be exhausting at times. But it's also fun to dig into each case to find the solution to the problem.
What is your first impression of RAIDBOXES?
Christian: My first impression is great! You notice that it's not just about making as much money as quickly as possible. It's about everyone who is really interested in the topic of WordPress . Humanity and sustainability are also special topics that play a big role here. I like that very much.
Niklas: I am very enthusiastic about RAIDBOXES . The team has given me a great welcome and I'm looking forward to working together. I find the model of Holacracy very interesting. I am curious to see how it will be implemented in practice. Let's see what's to come, I'm looking forward to the next months.
Christian, you'll be working from home. It's not for everyone. How do you manage to concentrate at home?
I actually have years of experience working 100% remotely. Of course, this requires good discipline as well as a quiet environment. I have my own office at home, where I feel very comfortable. To have a change of scenery every now and then, I also like to work in a coworking space.
Tips for the remote everyday life
Not sure if working from home is for you? Then read our blog post on the pros & cons of remote working. It gives you tips for everyday life as well as suitable tools.
What are you most looking forward to at RAIDBOXES ?
Christian: What I look forward to the most is the exchange with colleagues and the participation in the WordCamps.
Niklas: To being actively involved in product development. And to develop a feature that makes the daily work of potentially thousands of customers easier or even takes it away. I find that extremely exciting and I want to do my part. I'm also really looking forward to the upcoming team events. So that I can meet the whole team again, including all the remoters.
Why did you choose RAIDBOXES as your employer?
Christian: Well, RAIDBOXES is a state-of-the-art IT company with start-up character. Unlike others, it uses the technical possibilities of communication in such a way that you can perfectly combine the advantages of self-employment (such as time management and independence of location) with the advantages of a permanent position (inclination-specialized work and a fixed income).
Niklas: I can identify with the idea and the philosophy one hundred percent. With my agency background, I can very well understand the problems we try to solve with our products. I would like to contribute to solving these problems in order tocreatemore "free space" 😉
What do you do when you're not working for RAIDBOXES?
Christian: Then I spend the time with my wife. Together we like to go on bike tours, go for a lot of walks, watch series and have game nights with family and friends.
Niklas: I've been playing Ultimate Frisbee in my free time since 2016. In the beginning it was two against two on a meadow, but then it developed more and more. We don't play Ultimate in a club, but have taught ourselves. Due to the size of the group, we have, for example, already organized a Christmas party or public viewing in a large group.
Additionally, I like to play badminton and soccer. Soccer is my real sport, which I play since I was five years old. Unfortunately, I'm no longer in the club, but some of the players from that team are now involved in Ultimate. Apart from that I am a big movie fan. I'm always tweaking the picture and sound at my house to get the most out of it.